Politika povraćaja novca
Last updated: September 29, 2026
We want you to be confident when subscribing to Kreda. This policy explains when and how you can get your money back.
1. Try Before You Pay
Kreda offers a free plan and free trial periods so you can evaluate the platform with your real data before any payment is made. We encourage you to make full use of these before subscribing to a paid plan.
2. 14-Day Money-Back Guarantee
If you are not satisfied with your first payment for a paid subscription — monthly or annual — contact us within 14 days of the charge and we will issue a full refund, no questions asked.
3. Renewal Payments
Subscriptions renew automatically, and renewal reminders can be managed from your account. If a renewal was charged unintentionally, contact us within 14 days of the renewal charge and, provided the platform has not been materially used in the new billing period, we will refund it in full.
4. How to Request a Refund
Email us at support@edunationapp.com from the email address associated with your account, or open a support ticket inside the platform. Please include the school name and the approximate date of the charge.
- Refunds are issued to the original payment method
- Processing typically takes 5–10 business days, depending on your bank
- Payments are processed by our merchant-of-record partner, and refunds are handled together with them
5. Anything Unusual?
If your situation doesn't fit the cases above — for example, an annual plan cancelled part-way for a serious reason — contact us anyway. We're a small team that values fairness over fine print, and we'll look for a solution that's reasonable for both sides. Nothing in this policy limits any rights you have under applicable consumer protection law.